Privacy & Terms

Privacy Policy

Last Updated: January 1, 2026

Information We Collect

We collect information you provide directly to us, such as when you submit an inquiry form, schedule a consultation, or communicate with us. This may include your name, email address, phone number, project details, and any other information you choose to provide.

How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide customer service
• Schedule and conduct consultations
• Process and fulfill your bespoke stationery orders
• Send you updates about your project
• Communicate with you about our services, offers, and events
• Improve our services and website

Information Sharing

We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties except as necessary to provide our services (e.g., shipping carriers for delivery) or as required by law.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Terms of Service

Bespoke Projects

All bespoke stationery projects require a 50% deposit to begin production, with the balance due upon completion before shipment. Due to the custom nature of our work, deposits are non-refundable once production has begun.

Timelines

Project timelines are estimates based on current workload and complexity. While we make every effort to meet projected timelines, the nature of handcrafted work means that adjustments may be necessary. We will communicate any significant timeline changes promptly.

Revisions

Each project includes two rounds of revisions after the initial design presentation. Additional revisions may incur additional fees, which will be discussed and agreed upon in advance.

Shipping & Delivery

We carefully package all items for safe transit. Shipping costs are calculated based on destination, weight, and insurance requirements. Once items leave our atelier, we are not responsible for delays or damages caused by shipping carriers, though we will assist with any claims process.

Intellectual Property

All designs, concepts, and materials presented remain the intellectual property of Stationery Solution Hub until full payment is received. Upon final payment, clients receive full rights to the specific design created for their project.

Contact Us

If you have any questions about these policies, please contact us: